Terms and Conditions – The WhatBot ( Chat Automation )

1. Implementation Charges:
All implementation/setup fees are non-refundable.

2. Annual Plan Refund Policy:
If you cancel your annual plan within 1 month of purchase, 50% of the total plan amount will be charged, and the remaining 50% will be refunded.

If you cancel after 1 month, 50% of the total plan amount will still be charged as standard, plus Rs. 10,000 per month for each month of service used. The remaining balance will be refunded.

3. Post-Live Changes:
Once the bot is live and changes have been implemented as per the agreed scope, any additional modifications will incur separate charges.

4. Subscription Fee Adjustments:
For monthly subscription plans, The WhatBot reserves the right to revise subscription fees with a minimum notice period of 30 days.

5. Out-of-Scope Requests:
Any requirements or requests outside the originally agreed scope of work will be billed separately.

6. Terms & Conditions can be changed without notice.

7. Meta Account Blocking or Restriction:

In the event that your WhatsApp, Instagram, or Facebook account is blocked, suspended, or restricted by Meta for any reason, The WhatBot shall not be held responsible.

For annual plan subscribers, any refund shall be calculated on the same basis as Clause 2: if the account is blocked within 1 month of purchase, 50% of the total plan amount will be charged and the remaining 50% refunded. If blocked after 1 month, 50% of the total plan amount will be charged as standard, plus Rs. 10,000 per month for each month of service used, with the remaining balance refunded. All refunds under this clause remain subject to Clause 9.

For monthly package users, no refund of any kind will be issued, including implementation/setup charges and subscription fees.

8. Meta Charges and Policy Changes:
If Meta introduces, revises, or applies any charges, fees, penalties, or policy-related costs for WhatsApp, Instagram, or Facebook services, The WhatBot shall not be held responsible for such charges. Any charges imposed directly or indirectly by Meta will be the sole responsibility of the client.

9.Project Validity & Client Inactivity:

All engagements must be completed within three (3) months from the date of payment. The client is responsible for providing the information, access, content, and approvals required to proceed.

If the client remains unresponsive or unreachable for a continuous period of thirty (30) days, the project will be marked dormant. If inactivity continues to three (3) months from the date of payment, the engagement shall be deemed completed and closed, and all amounts paid shall stand fully utilised and expired. No refund, credit, transfer, or carry-forward will be issued thereafter, whether or not the service was activated, delivered, partially delivered, or availed by the client. This is because sales commissions, onboarding allocations, licensing, and resourcing costs are disbursed at the time of payment and are non-recoverable.

Reactivation of a closed project after this period will be treated as a new engagement and will require fresh implementation charges at prevailing rates.